Return & Refund Policy
This policy sets out your rights regarding returns and refunds for ZelaPath Elemental Caps purchased from Ana Sofia Vargas Sant'águeda.
1. Your right to cancel (Consumer Contracts Regulations 2013)
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order and return the product within 14 calendar days from the date you receive it, without giving any reason. This applies to unopened, undamaged products in their original packaging.
2. Food supplements - sealed packaging
ZelaPath Elemental Caps is a food supplement sealed for hygiene and health protection reasons. Once the tamper-evident seal on the product is broken, it cannot be accepted for return. This is a lawful exception under Regulation 28(3)(g) of the Consumer Contracts Regulations 2013. If you have opened the product, please contact us to discuss your situation.
3. How to initiate a return
To return a product, contact us within the 14-day window by email at [email protected] or by phone at +44 20 3948 7261 (Mon-Fri, 09:00-17:00). We will provide instructions for returning the item. Please include your name, phone number, and reason for return in your message.
4. Return delivery costs
Unless the product was delivered in error or is defective, the cost of return delivery is borne by the customer. We recommend using a tracked postal service.
5. Refunds
Once we receive and inspect the returned product, we will process your refund within 14 days. Since payment is made on delivery (cash or card to the courier), refunds will be issued via bank transfer or cheque as appropriate. We will contact you to arrange this.
6. Order cancellation before dispatch
You may cancel your order at any time before it is dispatched - free of charge. Tell us during the confirmation call, or contact us by phone or email. If you have already paid on delivery and the order is being returned, the refund process above applies.
7. Refusing delivery
Because payment is made on delivery, you are always free to decline to accept the parcel from the courier. If you do so, the order is automatically cancelled and no charge is made.
8. Faulty or incorrect products
If you receive a product that is damaged, defective, or not what you ordered, please contact us within 7 days of receipt. We will arrange collection and replacement or a full refund at no cost to you.
9. Contact
Ana Sofia Vargas Sant'águeda · R. de Évora 15, Nossa Sra. da Graça do Divor, 7000-019, Portugal · [email protected] · +44 20 3948 7261