Privacy Policy
This Privacy Policy explains how Ana Sofia Vargas Sant'águeda ("we", "us", "our") collects, uses, and protects personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information we collect
We collect information you provide when submitting an order request (name, phone number) or contacting us via our contact form (name, email address, message). We also collect information automatically when you visit our site, including browser type, IP address, pages visited, and referring URL, via analytics cookies (only when consent is given). Technical cookies necessary for the site to function are always active.
2. How we use your information
We use the information we collect to process and confirm your order, respond to enquiries, improve our website and services, and - where you have consented - to show you relevant advertising. We do not sell or share your personal data with third parties for their own marketing purposes.
3. Legal basis for processing (UK GDPR Article 6)
We process your data on the following legal bases: (a) Contract - processing your order request requires your name and contact details; (b) Legitimate interests - improving our website and preventing fraud; (c) Consent - analytics and marketing cookies, where you have given explicit consent via the cookie banner.
4. Sharing and disclosure
We may share your data with courier partners solely to fulfil delivery. We use Google Analytics and Google Ads services, which process anonymised usage data under their own privacy policies. We do not disclose your data to any other third parties except where required by law.
5. Data security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, alteration, or destruction. Our website uses HTTPS for all data in transit.
6. Your rights under UK GDPR
You have the right to: access the personal data we hold about you; request correction of inaccurate data; request erasure of your data; object to processing; request restriction of processing; data portability. To exercise any of these rights, contact us at [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
7. International data transfers
Some of our service providers (including Google) may process data outside the United Kingdom. Where this occurs, appropriate safeguards are in place in accordance with UK GDPR Chapter V.
8. Retention periods
Order-related data is retained for up to six years for legal and accounting purposes. Contact form enquiries are deleted within 12 months of resolution. Analytics data is retained for 26 months.
9. Children's privacy
Our website and products are intended for adults aged 18 and over. We do not knowingly collect personal data from children.
10. Third-party services
We use the following third-party services that may process personal data: Google Analytics (website analytics); Google Ads conversion tracking and remarketing (advertising); Google Maps API (embedded map on our contact page). Each service operates under its own privacy policy. Advertising-related cookies are only set after you have given explicit consent.
11. Cookies
We use cookies to operate the site and, where you consent, to measure traffic and show relevant advertising. See our Cookie Policy for full details.
12. Updates to this policy
We may update this Privacy Policy from time to time. The date at the top of this page shows when it was last revised. Continued use of the site after changes are made constitutes acceptance.
13. Contact
Ana Sofia Vargas Sant'águeda · R. de Évora 15, Nossa Sra. da Graça do Divor, 7000-019, Portugal · [email protected] · +44 20 3948 7261